BRUNSWICK-TOPSHAM WATER DISTRICT ANNOUNCEMENT OF 8/13/2014 4:53:14 PM:
Our offices will be closing tomorrow morning at 10:00 a.m. for our Annual Employee Appreciation Outing. As always, we will have a standby technician on-call if you have any questions or concerns. We will reopen Monday, August 18, 2014 at 7:00 a.m.
Brunswick & Topsham Water District
Quality and Reliability Since 1903    
 
 
 
 

Frequently Asked Questions

  1. What are my responsibilities in regards to payment?
  2. When do I get billed?
  3. How is the bill calculated?
  4. What are the District’s rates?
  5. What are the minimum charges?
  6. What are some ways to conserve water?
  7. How do I know if I have a leak?

1. What are my responsibilities in regards to payment?

Water bills are mailed quarterly. Our billing procedures, beginning with the day that bills are mailed, are as follow:

  1. Day 1 Water bills are mailed.

  2. If bills are not paid within 25 days of mailing, the following steps are taken:

    • Day 26 Reminder notices are mailed.
    • Day 31 A late charge is assessed on outstanding balances, and every 30 days thereafter.
    • Day 41 Disconnection notices are mailed.
    • Day 57 Water service disconnected for non-payment.

If at any time, you have questions about your bill or our service, please do not hesitate to contact us.



2. When do I get billed?

Each customer receives a bill quarterly (i.e. every 3 months).


3. How is the bill calculated?

Every customer of the Brunswick and Topsham Water District is provided service through a water meter provided by the District. As water is used, the water meter records the amount of water that passes through it from the District water mains into the building where it is used.

Approximately once every 3 months, an employee of the Water District visits the location of the water meter and records the amount of the water that has passed through the meter. (Most buildings have an external touch pad that allows the reading of the meter without actually entering the building.)

Water meters usually record water in hundreds cubic feet (HCF). One cubic foot equals approximately 7 ½ gallons, so 1 HCF equals approximately 750 gallons. A rule of thumb is that a household can estimate about 6 HCF of water per person per quarter. Most residential households have a 5/8 inch meter.



4. What are the District’s rates?

 

2014 Service Rates (PDF format)


5. What are the minimum charges?

2014 Service Rates (PDF format)


6. What are some ways to conserve water?

Click here to download "25 Things You Can Do to Prevent Water Waste". (PDF format)


7. How do I know if I have a leak?

When there is no water running in the residence, a triangle located on the meter will not spin. If the triangle spins, then there is water running somewhere in the home. An unusual increase in consumption will also illustrate this.