• 207-729-9956
Brunswick & Topsham Water District
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      • The Story Behind the Buildings
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Charles L. Bowker

Charles L. Bowker

Superintendent from 1903-1940

Samuel Knight Sr.

Samuel Knight Sr.

Trustee from Topsham 1903-1906

William R. Lincoln

William R. Lincoln

Trustee from 1903-1919

Weston Thompson

Weston Thompson

Trustee from Brunswick 1903-1906

David W. Scribner

David W. Scribner

Trustee from 1907-1924

Harry F. Thompson

Harry F. Thompson

Trustee from 1907 and 1928-1933

H.C. Baxter

H.C. Baxter

Trustee from 1908-1927

Harvey J. Given

Harvey J. Given

Trustee from Brunswick 1920-1922

Gilbert M. Wheeler

Gilbert M. Wheeler

Trustee from 1923-1937

Title

Caption

Arthur Berry Johnson

Arthur Berry Johnson

Trustee from Topsham 1925-1941

George Drapeau

George Drapeau

Trustee from 1934

Leon L. Spinney

Leon L. Spinney

Trustee from Topsham 1937-1939

Emile A. Tondreau

Emile A. Tondreau

Trustee from 1938-1949

Herbert Ross Brown

Herbert Ross Brown

Trustee from 1940-1948

John L. Jack

John L. Jack

Trustee from Topsham 1942-1963

Joseph Aldred

Joseph Aldred

Trustee from Topsham 1949-1953

Pacific A. Sawyer

Pacific A. Sawyer

Trustee from 1950-1957

Herbert E. Melhorn

Herbert E. Melhorn

Treasurer from 1951-1981

E Boyd Livesay

E Boyd Livesay

Superintendent from 1952-1963

Carl D. Randall

Carl D. Randall

Trustee from Topsham 1953-1980

Malcolm E. Morrell

Malcolm E. Morrell

Trustee from 1953-1960

Bert E. Fournier

Bert E. Fournier

Trustee from 1954-1963

H. Laton Jackson

H. Laton Jackson

Trustee from 1954-1971

Joseph A. Bernier

Joseph A. Bernier

Trustee from Brunswick 1958-1978

Edward W. Wheeler

Edward W. Wheeler

Trustee from Brunswick

Peleg D. Bradford

Peleg D. Bradford

Superintendent from 1964-1988

Charles L. BowkerSamuel Knight Sr.William R. LincolnWeston ThompsonDavid W. ScribnerHarry F. ThompsonH.C. BaxterHarvey J. GivenGilbert M. WheelerArthur Berry JohnsonGeorge DrapeauLeon L. SpinneyEmile A. TondreauHerbert Ross BrownJohn L. JackJoseph AldredPacific A. SawyerHerbert E. MelhornE Boyd LivesayCarl D. RandallMalcolm E. MorrellBert E. FournierH. Laton JacksonJoseph A. BernierEdward W. WheelerPeleg D. Bradford
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What do I do in case of an emergency?

In Case of Emergency

If an emergency occurs outside our regular business hours, call our office at (207) 729-9956.  The message will direct you to dial 9 for our answering service.  They will then page our on call technician to respond.  We have a technician on call 24/7 so if you ever have a question or concern, please do not hesitate to call.


For all non-emergent questions or concerns, you can email info@btwater.org, send a request through our Contact Us form, or call our office at (207) 729-9956 and leave a message in our general mailbox.  One of our office staff will get back to you as soon as possible.

How do I open or close an account?

Opening or closing an account

The process for opening a new account or closing an existing account has never been easier.  We've simplified the process so our website is more of a "one stop shop" for account changes.  


If you are a new tenant/owner of a property all you need to do is fill out the New Customer form.  Once we receive the form, we'll coordinate with the sewer district, take a reading on the day you specify, and get your new account all set up.  You'll receive a "Welcome" letter from us after the form has been submitted successfully.


Selling a home or moving out of a property?  Fill out our Disconnect My Service form with the date you wish to end service and we'll take it from there.  On the date you specify, we'll coordinate with the sewer district, take a reading at the property, and close your account.  We will send the final bill to the forwarding address you provide. 

What is our mailing address?

Mailing Address

Payments, applications, and other correspondence can be mailed to our office at:


Brunswick & Topsham Water District

PO Box 489

Topsham, ME 04086 

Where can I make a payment?

Making a payment

When it comes to paying your water bill there are a few options available to you:

1. Payments can be mailed to: Brunswick & Topsham Water District, PO Box 489, Topsham, ME 04086


2. We have a drop box outside our front door at 276 River Road, Topsham, ME 04086.  Click here for driving directions.


3. You can make a payment on our website 24 hours a day, 7 days a week with any major credit card.  Click here to make a payment.

      

4. Customers also have the option to sign up for automatic payments.  Funds are drafted from a checking or savings account 10 days after your quarterly bill is issued.  Sign up today and draft any outstanding balance!


What are my responsibilities in regards to payment?

Responsibilities in payment

Water bills are mailed quarterly.  Our billing procedures, beginning with the day that bills are mailed, are as follows: 

1. Day 1 Water bills are mailed.

2. If bills are not paid within 25 days of mailing, the following steps are taken:

       - Day 26 Reminder notices are mailed.

       - Day 31 A late charge is assessed on outstanding balances, and every 30 days thereafter.

       - Day 41 Disconnections notices are mailed.

       - Day 56 Water service disconnected for non-payment.

If at any time you have questions about your bill or our service, please do not hesitate to contact us.


When do I get billed?

Billing

Each customer receives a bill quarterly (i.e. every 3 months).

How is the bill calculated?

Bill Calculation

Every customer of the Brunswick & Topsham Water District is provided service through a water meter.  As water is used, the water meter records the amount of water that passes through it from the District water mains into the building where it is used.


Approximately once every 3 months, the billing department pulls meter readings from the meter via the external MiNode unit.


Water meters usually record water in hundreds of cubic feet (HCF).  One cubic foot equals approximately 7.5 gallons, so 1 HCF equals approximately 750 gallons.  A rule of thumb is that a household can estimate about 6 HCF of water per person per quarter.  Most residential households have a 5/8 inch meter.

What are the District's rates?

2023 Service Rates

Click the link to be taken to our current service rates.

What are the minimum charges?

Minimum Charges

Click the link to be taken to our current service rates.

What are some ways to conserve water?

Water Conservation

Download our "25 Things You Can Do to Prevent Water Waste". (.pdf format)

How do I know if I have a leak?

Leak Detection

When there is no water running in the residence, the display on the meter should be unchanging.  If there is a demand for water in the home, the digits on the display will change.  With our new water meters, you can now monitor your water usage and be alerted when there is a high demand for water.  Sign up today!